Terms of Use

These Terms of Use ("Terms") govern your access to and use of the website located at vvahay.com and any services provided by VVAHAY Virtual Assistance Services ("VVAHAY," "we," "us," or "our"). By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this website or our services.

1. Description of Services

VVAHAY provides virtual staffing and administrative support services to healthcare and ABA therapy practices in the United States. Our services include, but are not limited to:

• Full-cycle ABA intake coordination
• Revenue cycle management (RCM) and medical billing support
• Insurance authorization processing
• Recruiting and HR support
• Scheduling and administrative support
• Content creation and marketing support
• Virtual front desk services
• Session notes review and quality assurance

Specific service terms, deliverables, pricing, and timelines are outlined in a separate Service Agreement or Statement of Work executed between VVAHAY and the client.

2. Eligibility and Use of This Website

This website is intended for use by healthcare practice owners, administrators, and authorized representatives seeking virtual staffing solutions. By using this website, you represent that:

• You are at least 18 years of age.
• You have the authority to enter into agreements on behalf of your organization, if applicable.
• You will use this website only for lawful purposes and in accordance with these Terms.

3. Client Responsibilities

Clients who engage VVAHAY for services agree to the following responsibilities:

• Accurate Information: Provide complete and accurate information necessary for VVAHAY to perform the agreed services.
• Timely Cooperation: Respond to requests for information, approvals, or feedback in a timely manner to avoid delays in service delivery.
• HIPAA Compliance: Ensure that your organization maintains appropriate HIPAA policies and that any protected health information (PHI) shared with VVAHAY is done so under a valid Business Associate Agreement (BAA).
• Lawful Use: Use VVAHAY's services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Confidentiality: Treat any proprietary processes, pricing, or materials provided by VVAHAY as confidential and not disclose them to third parties without prior written consent.

4. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of VVAHAY Virtual Assistance Services or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission. Limited use for personal, non-commercial reference is permitted provided you do not remove any copyright or proprietary notices.

5. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

VVAHAY does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to modify or discontinue any part of the website at any time without notice.

6. Limitation of Liability

To the fullest extent permitted by applicable law, VVAHAY Virtual Assistance Services, its officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of or inability to use this website or our services.
• Any errors, omissions, or inaccuracies in the content of this website.
• Unauthorized access to or alteration of your data or transmissions.
• Any third-party conduct or content linked to or from this website.

In no event shall VVAHAY's total liability to you for all claims arising from or related to these Terms or our services exceed the total fees paid by you to VVAHAY in the three (3) months immediately preceding the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless VVAHAY and its officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of this website, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

8. Third-Party Links

This website may contain links to third-party websites for your convenience. VVAHAY does not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party sites. Accessing those links is at your own risk.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection and use of your information.

10. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of our services, the parties agree to first attempt to resolve the matter through good-faith negotiation by contacting us at support@vvahay.com.

If the dispute cannot be resolved through negotiation within thirty (30) days, the parties agree to submit the dispute to binding arbitration administered under the rules of the American Arbitration Association (AAA), with proceedings conducted in English. The arbitration shall take place in a mutually agreed location or via remote hearing.

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.

11. Changes to These Terms

VVAHAY reserves the right to update or modify these Terms at any time. Changes will be effective upon posting to this page with an updated "Last updated" date. Your continued use of this website or our services after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about these Terms of Use, please contact us: